FAQs

Do you ship to the States?

Yes, We do! In fact 30-40% of our businesses are from the U.S.A.

Do you ship to a P.O.Box?

We only ship to an actual adress. We do not ship to a P.O.Box.

Where are you located? Do you have a store front I can visit?

We are based in Mississauga, Ontario, Canada. We are a Canadian owned company, serving customers from North America, Europe and the rest of the world. We do not have a store front but we have a few local stores that carry our products across GTA.

How long does it take to ship my order?

Every Thursday is our "Shipping Day". It takes 3 - 5 business days to ship within Ontario, Canada; 8-12 business days to ship within Canada and U.S. Please contact us via email prior to your order for express shipping options and quotes.

What is your return policy?

Milsim Exclusive is committed to 100% Customer Satisfaction. We can only accept return of unused items and buyers are responsible for any shipping cost with the returning items. After we receive and inspect the returned items, store credit will be issued and can be used any time. Please be advised that we do not issue refund unless it is a mistake on our part.

I have placed an order online, what's next? How do I get updates of my order?

Thank you for your business! We will keep you updated as soon as your order is received and being shipped. If you provide us with a correct email address, you will receive notifications from our staff for any updates. You can also login to your account anytime to view your order status from our website.

How do I contact Milsim Exclusive if I need to?

Feel free to contact us via email at Sales@milsimexclusive.com we are committed to reply within 12 -24 hours if not sooner. For FACEBOOK users, you can send us private messages.

I found similar / same products on the internet. Why should I buy from Milsim Exclusive?

We are glad you asked! There are so many different places over the world producing similar or same products. Things LOOKED the same on pictures can be very different in material, quality and even durability. Milsim Exclusive only carry merchandise that are field-tested and items that are worth introducing to our valued customers. Everything we carried are carefully evaluated and inspected in terms of Quality vs Price. Milsim Exclusive performs quality-control and conduct research to ensure our customers get the best deal and quality. We also built direct relationship with factories and suppliers for the best of our customers.

Please do not hesitate to email us for another other questions you might have @ sales@milsimexclusive.com